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How to change service plan?

Tags: subscription

Jul 5, 2017 at 10:44am • 4 replies • 0 likes

xilium-sales

4 Answers

GreenStart Consulting answered on Nov 5, 2020 at 5:01am

I would like to downgrade my service and after contacting sales they said only my account manager could perform action. Still have not heard from my account manager. Is there a reason RC makes this so difficult?

Jenn-Community_Moderator on Nov 10, 2020 at 8:42am • 0 likes

Hello @GreenStart Consulting, we want to help. Please send us your account details at community.support@ringcentral.com. Thank you!

penny-harrow answered on Jan 6, 2020 at 4:49pm

i merely want to downgrade my account. PLEASE RETURN MY CALL!! 1-702-539-6839

J.B. Ferguson answered on Jul 5, 2017 at 11:14am

In addition to what Saadet just mentioned, if you are speaking about changing from RingCentral Office Standard edition to the Premium or Ultimate edition, you can do it in the Billing section of the Admin Portal by clicking on the Change Edition button (see the screen shot below). The reason I mentioned this option is because sometimes customers can confuse an "edition" with a "plan".

If however you want to change from the Professional plan to the Office plan, you would have to contact your Account Manager.

saadet.swift answered on Jul 29, 2020 at 8:07pm

Hello Xilium,

You will want to speak with your Account Manager or you can contact our Sales department :)

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