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tom-@-qwlc avatar image
tom-@-qwlc asked ·

RingCentral for Desktop (Windows) Office Integration/Add-In

Unable to use RingCentral directly from MS Excel/Word via ribbon/toolbar; no indication of RingCentral add-in.

Clean install of v7.3.1.16173& restart on two different computers (Windows), one with Office 2010 and one with Office 2013.

The feature is still listed:





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char.west avatar image
char.west answered ·
When I checked on this same issue a while back the representative told me that it was not included in the newest updates.  Can't believe how downhill and backwards they are going.  
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tom-@-qwlc avatar image
tom-@-qwlc answered ·
@Char.west: Thanks for that info.  I agree; without public target dates for restoring the many missing features, I don't understand how they have a planned date for retiring classic Softphone ( https://community.ringcentral.com/ringcentral/topics/when-will-the-legacy-softphone-be-retired)

@RingCentral Staff:  Please speak to the above, specifically: Is your documentation and marketing simply untrue? (or outdated at best)


Thanks,

Tom
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benjamin-dean answered ·
Could you provide any error messages or additional information which could help our engineering team to better address this issue please?
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