HipChat integration with RingCentral?
Tags: integrations
Oct 13, 2015 at 8:06am • 5 replies • 0 likes
robert-jerina
We use HipChat internally for our inter-organization communication. We have a lot of things that integrate with it including Zendesk and OpsGenie. I haven't been able to find any information or even interest in integrating with HipChat though. How hard would it be to do this? Basically the only thing I am looking for is incoming calls to certain groups in RingCentral send an alert to that group's chatroom in HipChat with CallerID info and number.
We used to have this with our custom phone system but lost it when we moved to our previous provider and many people keep requesting that feature's return.
Thanks!
5 Answers
I have the same need, but for integrating Zoho SalesIQ chats with RC so that we can ask, in chat, for a website visitor's phone number, click it, and have RingCentral make the call. I'm not that familiar with Zoho's APIs (yet), though. Hopefully someone in this thread has insight into whether this is possible with SalesIQ.
0
Hello Robert,
RingCentral currently hasn't built an official HipChat integration. The good news is you can use your RingCentral account to develop this integration and tailor it to suit your needs. We (RingCentral Developer Relations Team) will be here to guide you, answer your questions, and will work with you to get your app into production so you can be the hero who delivered this valuable integration for your company.
It looks like the most common language between the RingCentral Connect Platform and Atlassian's Marketplace is Node.js. You could use their KOA app as a starting point (https://bitbucket.org/atlassianlabs/ac-koa-hipchat) and then include the RingCentral Node.js SDK 'npm install --save rcsdk'. If you're not a Node.js developer, the other common languages you could use are: Python, Android, PHP, C#.
Complete list of RingCentral SDKs on Github: https://github.com/ringcentral
Complete list of Atlassian SDKs: https://www.hipchat.com/docs/apiv2/libraries
Here is how you can get started...
If you have any questions about developing your app with RingCentral, feel free to ask it in our developer community: https://devcommunity.ringcentral.com/ringcentraldev
Next, you'll want to:
RingCentral currently hasn't built an official HipChat integration. The good news is you can use your RingCentral account to develop this integration and tailor it to suit your needs. We (RingCentral Developer Relations Team) will be here to guide you, answer your questions, and will work with you to get your app into production so you can be the hero who delivered this valuable integration for your company.
It looks like the most common language between the RingCentral Connect Platform and Atlassian's Marketplace is Node.js. You could use their KOA app as a starting point (https://bitbucket.org/atlassianlabs/ac-koa-hipchat) and then include the RingCentral Node.js SDK 'npm install --save rcsdk'. If you're not a Node.js developer, the other common languages you could use are: Python, Android, PHP, C#.
Complete list of RingCentral SDKs on Github: https://github.com/ringcentral
Complete list of Atlassian SDKs: https://www.hipchat.com/docs/apiv2/libraries
Here is how you can get started...
- Read the RingCentral Developer Tutorials (https://developers.ringcentral.com/library/tutorials.html)
- Login to the Developer Portal at (https://developers.ringcentral.com/login.html)
- You'll need a place to host your app code and to define your app's RingCentral Redirect URL
- Register a new app (in your case: HipChat Call Poster)
- Create a Sandbox Account (used for development of your RingCentral Integration)
If you have any questions about developing your app with RingCentral, feel free to ask it in our developer community: https://devcommunity.ringcentral.com/ringcentraldev
Next, you'll want to:
- Register as a developer on Atlassian's Marketplace at (https://id.atlassian.com/signup) if you haven't already
- Decide if you want to make an Ad-Hoc or Independent Add-On and follow the guide at (https://www.hipchat.com/docs/apiv2), I'm guessing you'll want the Independent Add-On (so you can share this with others later)
- You'll need a place to host your app code and to define your app's Atlassian Redirect URL and
- Create a new app at (https://marketplace.atlassian.com/manage/plugins/create)
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder