question

rich-sutton14968 avatar image
rich-sutton14968 asked Phong Vu commented

Why can I not delete users from the sandbox?

I'm trying to reallocate user accounts in my sandbox to other people, but I can't delete users.


When I go to Users > Users with Extensions and click Delete next to the user I want to remove, the request always shows a popup saying:


"We are sorry. Your request cannot be completed at this time. Please try again later."

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Phong Vu avatar image
Phong Vu answered
It could be a temporary problem. I just test mine and it works ok. Can you try again?
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rich-sutton14968 avatar image
rich-sutton14968 answered Phong Vu commented
Thanks for the reply, Phong. This has been a problem for me for a few weeks now. I just went to the Sandbox and confirmed that the issue still exists.
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Phong Vu avatar image Phong Vu ♦♦ commented ·
A couple of questions:

1/ Is the user's status "Enabled"? If yes, you have to disable the user before deleting it.

2/ You wrote "When I go to Users > Users with Extensions and click Delete next to the user I want to remove": Do you see the " Enable | Delete" under the Operation column at that user row?

I test over again and it works for me always. Can you give me the sandbox main company number to see if I could help.
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rich-sutton14968 avatar image rich-sutton14968 commented ·
Yes the users are disabled, and I am clicking delete. It sound like the problem is not a general one, since it works in your environment. Perhaps there is something specific to my sandbox account? Would it help to do a joint debugging session?
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rich-sutton14968 avatar image rich-sutton14968 commented ·
My sandbox account main number is 15178853319.
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Phong Vu avatar image Phong Vu ♦♦ commented ·
Which user do you want to delete? Can I try that from my site with the admin right?
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rich-sutton14968 avatar image rich-sutton14968 commented ·
That would be great! Please delete Cresci and Anderson.
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Phong Vu avatar image Phong Vu ♦♦ commented ·
Hi Rich,

I try and got the same error message as you got. I will open a ticket and our engineers will investigate it. Meanwhile, you can just modify the user info and re-assign to another person if that is what you want to do.

Will let you know once I get the root cause of the problem.
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rich-sutton14968 avatar image rich-sutton14968 commented ·
Thank you! Can you point me at the documentation that would allow me to add other users in this situation? My account says that I have maxed out the number of users I'm allowed. Can I get an increase?
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Phong Vu avatar image Phong Vu ♦♦ commented ·

No, you cannot add more than 4 users to a sandbox account. You may submit a request with business justification on a support ticket and ask for extra users.

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