Timing out when downloading chunks of recorded calls - is there an easier way to download the mp3 of these calls?

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stephen-hawk104 asked Sep 25, '15 stephen-hawk104 answered Sep 25, '15

Timing out when downloading chunks of recorded calls - is there an easier way to download the mp3 of these calls?

We need to archive all of our recorded calls from Ringcentral since we want to hold on to them for longer than your web system. When I download from your site if I select more than 400mb worth of calls it will timeout so I have to select smaller chunks of time. This is very time consuming. Is there a better way to receive the mp3s of recorded calls so we can put them into our own database using your API? Also, is there a better way to access these files, like through a sftp server?

rest api

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2015-09-25T15:24:27Z

John Wang Deactivated answered Sep 25, '15

We are currently testing recording download APIs with select customers. To see if you can get early access to this API, please make a request by either opening a developer platform support ticket or sending an email to the developer support team.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2015-09-25T15:50:55Z

stephen-hawk104 answered Sep 25, '15

Great thanks, I will shoot them an email.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

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