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adcdc asked ·

Send SMS message using API

Hi,
I am sending SMS using the API with the resource: 
https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/sms

The response is "The requested feature is not available". How can we make the feature available in our account?

Thanks!
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anton-nikitin answered ·
We need to know what account you are using, is it Sandbox or Production, what phone number you try to use to send SMS from.
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adcdc answered ·
Its in Production, the from number is the main company's number or should I say the username. Anyhow I tested another number and it works.

Thanks for the reply!
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vb answered ·
Contact devsupport@ringcentral.com if you still have issues. 
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anton-nikitin answered ·
If you want to use company number to send SMS from, your extension should be company operator extension (so that you could view any reply on your outbound message). It is preferred to use direct extension numbers to send SMS from.
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Anirban Sen Chowdhary answered ·

If you are facing any issue, best approach will be asking technical details to devsupport@ringcentral.com

They can investigate this issue

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