Hello,
I am in the process of trying to create a webhook connection, I have absolutely no issues doing the webhook connection on a local server using ngrok to let the webhook connect. I get notifications when I make calls etc... The issue that I am having is that the moment that I push the code to a live server, every time I attempt to create a webhook connection, I am returned an error message..
{
"errorCode": "SUB-521",
"message": "WebHook is not reachable",
"errors": [
{
"errorCode": "SUB-521",
"message": "WebHook is not reachable"
}
]
}
I saw in a forum on the devcommunity.ringcentral where someone was having the exact same problems and John Wang the official Rep over there at Ringcentral posted a link to check if the link that I am providing was reachable and matched all of the requirements for the SSL/TLS checking.. https://www.sslshopper.com/ssl-checker.html This had no problems, the Webhook URL was completely accessable. I am also able to access the webhook URL through postman. But for some reason I cannot get it reach that URL.
Also in the error response it shows that I am in reality pointing the webhook towards the correct URL address. This is what I am posting in order for it to work, but it still does not want to work correctly..
the following in the real example has a real address which is totally reachable, but in my case it is said that it is not reachable by ringcentral.
{"eventFilters": [ "/restapi/v1.0/account/~/extension/~/presence ], "deliveryMode": { "transportType": "WebHook", "address": "https://my-api-sub-domain.tfpest.com/this-is-my-webhook-url" }}