question

jeff-secord3581 avatar image
jeff-secord3581 asked Tyler Liu commented

Webhook renewal and subscription returns "Login to extension required"

Hi Everyone,


We had a script in PHP that is running since April to renew a subscription for a webhook.


However, it started to throw an error Yesterday "Login to extension required", no changes in the code were made.


That's not a problem with login in the script because if I change the API call from subscription to

call-log for example it work just fine.


Any thoughts?


Thanks.


webhooks
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered Tyler Liu commented
Hi Jeff,

If your code has been working for a long time, it could be a temporary problem. Please check it again to see if the problem still persists and let me know. Meanwhile, I will try to test it. But I might not be able to detect the problem it it was a temporary issue.

Thanks,
+ Phong
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Tyler Liu avatar image Tyler Liu ♦ commented ·
Hi Phong,

I can reproduce the issue when I try to add a Glip bot in prod env.
0 Likes 0 ·

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys