Call Log. No Recordings parameter

Question

question

vadim-soluyanov6963 asked Sep 10, '18 Tyler Liu commented Sep 10, '18

Call Log. No Recordings parameter

When I receive a

call log, the call record option is not returned, although in the Ringcentral desktop application I press the "Record Call" button and then I see this record and can listen, but through the API, when I receive the array, there is no recordings parameter. How to get a link to record a call via API?

call logs

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2018-09-10T08:25:16Z

Tyler Liu answered Sep 10, '18

Here is sample code for call recording download: https://github.com/ringcentral/ringcentral-csharp-client/blob/master/RingCentral.Test/BinaryTest.cs#...

In the body of a call log record, there is a recording property where you can fetch information about it especially its ID.

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2018-09-10T09:08:18Z

vadim-soluyanov6963 answered Sep 10, '18

In the request, I send the parameters /account/'.$accountId.'/extension/'.$extensionId.'/call-log and get an array in response, but there is no recording property. Do I need to specify some additional parameter in my case to get this property. Maybe something has changed in the API ?

1 |3000

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Answer 3 · 2018-09-10T09:33:37Z

Tyler Liu answered Sep 10, '18

Yes I think you need this parameter https://github.com/ringcentral/ringcentral-csharp-client/blob/master/RingCentral.Test/BinaryTest.cs#...

"withRecording = true"

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 4 · 2018-09-10T09:45:08Z

vadim-soluyanov6963 answered Sep 10, '18

This parameter causes an error in my case:

{
"errorCode" : "InvalidParameter",
"message" : "Parameter [withRecording] value is invalid",
"errors" : [ {
    "errorCode" : "CMN-101",
    "message" : "Parameter [withRecording] value is invalid",
    "parameterName" : "withRecording"
} ],
"parameterName" : "withRecording"
}

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 5 · 2018-09-10T12:11:36Z

Tyler Liu answered Sep 10, '18 Tyler Liu commented Sep 10, '18

Are you sending "true" as string or boolean?

15

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

vadim-soluyanov6963 commented · Sep 10, 2018 at 01:09 PM

Now I'll try to send as a string

1 ·

Tyler Liu ♦ commented · Sep 10, 2018 at 02:00 PM

And don't forget "view=Detailed"

https://github.com/ringcentral/ringcentral-csharp-client/blob/master/RingCentral.Test/BinaryTest.cs#...

I believe you can translate the C# code to PHP. I am sure the C# code works.

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vadim-soluyanov6963 commented · Sep 10, 2018 at 12:34 PM

Boolean

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Tyler Liu ♦ commented · Sep 10, 2018 at 12:36 PM

Could you please post your code ? The part you used to fetch call logs.

0 ·

vadim-soluyanov6963 commented · Sep 10, 2018 at 12:57 PM

$useSessionId = ($callInfo['CALL_TYPE']=='IN') ? $callInfo['IN_SESSION_ID'] : $callInfo['OUT_SESSION_ID'];
            $extensionId = $callInfo['EXTENSION_ID'];
            $params = array(
                'sessionId' => $useSessionId,
                'withRecording' => true,
            );
            $result = $rcApi->getCallLog('~', $extensionId, $params);

and call method

public function getCallLog($accountId, $extensionId, $queryParameters=array(), $headers=array()) {
        $path = '/account/'.$accountId.'/extension/'.$extensionId.'/call-log';
        $group = $this->getRateGroup();
        $this->setRateGroup('HEAVY');
        $result = $this->get($path, $queryParameters, $headers);
        $this->setRateGroup($group);

        return $result;
    }

and reply from RC Rest

mess:
                Method: GET
                Url: /account/~/extension/191668004/call-log
                Query: Array
(
    [sessionId] => 19567570004
    [withRecording] => 1
)

                Body:
                Headers: Array
(
    [Authorization] => Bearer U0pDMTFQMDFQQVMwMHxBQURiLXVmTnllUVc5d0xHQXFxX0htQVNpTndrT1dwbEpGZEV1aE9uRnFLY2MwZVdJd1hBQVF6WVdZT0JNc0diT29ONF9QWWRPMEVYNENYQjd4dmJsWHJoRktleW5VM2RmZ1U4RWFEc3FFZ0lVTV9iZzFOUHQ4eXozNExlYjJuSG01S0J3SGwzUU5rWThxYXlNaGVXOUNYYW5zLTBJX2hkbjB3MG5rU2ozWk9MMHpCeGlDQl9SbTlnU09DcEpIREZyWmZQWVZrVTZydC1tZjFuOTlZeU5hekl8QVlacUJRfFZPdlozSHdTaXpTMk9pYVFzb0l1UkF8QUE
    [Accept] => application/json
)

                Result: {
"errorCode" : "InvalidParameter",
"message" : "Parameter [withRecording] value is invalid",
"errors" : [ {
    "errorCode" : "CMN-101",
    "message" : "Parameter [withRecording] value is invalid",
    "parameterName" : "withRecording"
} ],
"parameterName" : "withRecording"
}
                Curl error code: 0

0 ·

Tyler Liu ♦ commented · Sep 10, 2018 at 12:59 PM

I am wondering why "[withRecording] => 1" instead of "[withRecording] => true"

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Tyler Liu ♦ commented · Sep 10, 2018 at 12:59 PM

Is it auto converted by PHP?

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vadim-soluyanov6963 commented · Sep 10, 2018 at 01:08 PM

Yes.

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Tyler Liu ♦ commented · Sep 10, 2018 at 01:15 PM

I think it is a good idea.

0 ·

vadim-soluyanov6963 commented · Sep 10, 2018 at 01:32 PM

I sent a query with three as a string, the error is now another

mess:
                Method: GET
                Url: /account/~/extension/191668004/call-log
                Query: Array
(
    [sessionId] => 19568490004
    [withRecording] => true
)

                Body:
                Headers: Array
(
    [Authorization] => Bearer U0pDMTFQMDFQQVMwMHxBQURiLXVmTnllUVc5d0xHQXFxX0htQVNpTndrT1dwbEpGZEV1aE9uRnFLY2MwZVdJd1hBQVF6WVdZT0JNc0diT29ONF9QWWRPMEVYNENYQjd4dmJsWHJoeUhFcTZMankzR284RWFEc3FFZ0lVREEzQjFmOGtwLVhrSnlWd3M3RnRzdUFHamtHQXoxc0VtNkU0eFVyRGVpemlHekxzWWZTSktZMG5rU2ozWk9MMDhBcGhjYUNPWUVnU09DcEpIREZyWmV3WDRaelNhM2dFWG52cG5sZlpfV1l8QVlacUJRfEZRMHN3V0pab1ZrajM1T3JnRXZFOFF8QUE
    [Accept] => application/json
)

                Result: {
"errorCode" : "InvalidParameter",
"message" : "Parameter [sessionId] is not allowed for usage along with parameter [withRecording]",
"errors" : [ {
    "errorCode" : "CLG-110",
    "message" : "Parameter [sessionId] is not allowed for usage along with parameter [withRecording]",
    "parameterName" : "withRecording"
} ],
"parameterName" : "withRecording"
}
                Curl error code: 0

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Tyler Liu ♦ commented · Sep 10, 2018 at 01:53 PM

I think you can remove "sessionId" from query parameters. Try other parameters to filter the call logs. And you can also filter the call logs on client side instead of server side.

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Tyler Liu ♦ commented · Sep 10, 2018 at 01:55 PM

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Tyler Liu ♦ commented · Sep 10, 2018 at 01:56 PM

https://developer.ringcentral.com/api-docs/latest/index.html#!#RefGetUserCallLog

I mislead you. According to the doc, you should use "recordingType".

And if there is no result returned, it simply means the call was not recorded.

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vadim-soluyanov6963 commented · Sep 10, 2018 at 02:05 PM

Thank you very match, Tayler Long! Everything worked!!! :)

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Tyler Liu ♦ commented · Sep 10, 2018 at 02:15 PM

You are welcome!

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