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Avg Speed of Answer
Tags: analytics and reporting
Apr 22, 2024 at 4:31pm   •   1 replies  •  0 likes
Madhuri Bommina

I need to include the average speed of answer in the Power BI Dashboard, and I'm using the Analytics API to pull data. Could you provide me with the formula for calculating the average speed of answer?

1 Answer
answered on Apr 24, 2024 at 2:02pm  

Can you set and check the callSegmentsDuration result.

screen-shot-2024-04-24-at-20050-pm.png


 0



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