Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

User being set as offline quicker than time out settings (30mins)

Tags: ringcentral app

Apr 22, 2024 at 3:05am • 1 replies • 0 likes

Alex Dyer

We use the RingCentral apps on our work computers and therefore have it open all the time. One user is being set as offline (and therefore receiving emails for all notifications) within the 30mins time out setting and with the program still open (albeit behind other windows). How can we stop him from being set to offline when the program is open?

1 Answer

Jenn-Community_Moderator answered on Apr 22, 2024 at 10:45am

Hi Alex, if your computer is being used and is not in sleep mode, then your online status should not be affected. The app will always be running in the background, assuming you are using the same computer where it is installed. Therefore, it will remain available regardless of the user's tasks on their computer.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales