question

Brent Harkey avatar image
Brent Harkey asked Eric Olsen answered

Auto - Receptionist Outgoing Caller ID change

Hello All,

Is it possible to change the outgoing caller ID name for a number that is set as auto receptionist?

admin portalcaller id
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1 Answer

Eric Olsen avatar image
Eric Olsen answered

Submit a support ticket requesting a CNAM update for the number in question. CNAM can be a max of 15 characters.

RC will push the CNAM out to the CNAM clearinghouses. Carriers are responsible for updating their databases.

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