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Application is still pending to approve for production.

Tags: developer sandbox, ringcentral app, app administration

Feb 14, 2024 at 4:26am • 2 replies • 0 likes

CloudNuro Corp

Dear RingCentral Support Team,

I submitted my application for production approval on 06-02-2024 at 3:20 PM IST, but it has not been reviewed yet. Our company, based in the US, is developing a SaaS Management platform that integrates multiple SaaS applications, including RingCentral.

As a product-based company, we are currently engaged with several enterprise customers. One of our customers is eager to connect their RingCentral account with our platform. It would greatly benefit our operations if you could expedite the review process and approve our application for production.

Thank you for your prompt attention to this matter.

Sincerely,
CloudNuro

2 Answers

CloudNuro Corp answered on Feb 14, 2024 at 11:34am

Hi @Phong Vu When I applied it, there was a <5% error. But no problem, If I create another application and the error is <5% within 48hrs then will that be approved?

Phong Vu on Feb 14, 2024 at 12:47pm • 0 likes

Yes, notify me when you have tested the app.

CloudNuro Corp on Feb 15, 2024 at 2:40am • 0 likes

I got the approval. But when I am using production credentials like, API URL, Client ID, and Secret for a Free Trial Account, it shows me "Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions." how to fix this?

Phong Vu on Feb 15, 2024 at 7:29am • 0 likes

Because you don't have a production account and the sandbox account is from a free-tier environment.

As your app is a public app, I guess that your expectation is to provide the service to other RingCentral accounts/users rather than your own RingCentral account. Ask your customers to login your app with their own user credentials.

If you do have a RingCentral production account, login your app with a user under your production account.

Phong Vu answered on Feb 14, 2024 at 7:07am

Your app has too many failed API calls and that is why it cannot be graduated to the production. Please check the error and fix the issue to reduce the error rate to < 5% of total API calls in within 48 hrs.

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