SMS messages are not sent after 2 pm EST
Jan 18, 2024 at 1:24pm • 0 replies • 0 likes
Dean Abramov
Problem: This issue has been continiung for 4 months. It looks like our messages are being turned off by Ring Central. After 2 pm EST our company messages will not be delivered and from the tomorrow it works like everything is fine. I tried to resolve the issue by calling to support and asked from our account manager. Every single time they escalate the case to the higher team and the higher team will escalate it to Tech Support Team. Then they email me asking what's happening. Then, I will explain the same thing over and over again by providing screenshots. After 4-5 days i receive an email about closure of the case. If you need more information about the issue please check all the opened cases on our account which you can find by my email.
Note: The internet is working fine.
Question: Is this issue happening to all of the users?
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.
We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!
Try RingCentral Workflow Builder
