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Manager access to team member's messaging?

Tags: sms and text messaging

Jan 8, 2024 at 9:01am • 1 replies • 1 likes

Sergio Valdez

Hello. As manager of our organization, I would like to monitor my team's interactions with our customers. And if possible, also grant our Assistant Manager access to everyone's messages/interactions. Is there a way to do this?

Mary-Community_Moderator on Jan 8, 2024 at 11:31am • 0 likes

Hi @Sergio Valdez, this feature is currently not available but you can vote for this https://ideas.ringcentral.com/ideas/ENTCOM-I-58.

Erica St. Angel on Mar 7, 2024 at 4:51pm • 0 likes

@Mary-Community_Moderator we have the same issue and the link to your ideas page is now broken.

Mary-Community_Moderator on Mar 8, 2024 at 10:48am • 0 likes

Hi @Erica St. Angel, there's an ongoing changes in the Ideas Portal. I'll look into it, and update you. Thanks for letting us know as well.

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