Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Having issues porting out my number to T-Mobile

Tags: porting and number transfer

Dec 30, 2023 at 5:42pm • 1 replies • 0 likes

Jauvarie Lewis

I’m changing services due to the sms limit and have been trying to port my number out for weeks. I have talked to my account manager which was not helpful at all. I need to be able to port my number asap or I will be canceling all my numbers with RingCentral. I have given T-Mobile all the information that RingCentral told me to give them but there is still service errors. I need help asap! Please

Mary-Community_Moderator on Jan 2, 2024 at 7:53am • 0 likes

Hi @Jauvarie Lewis, would you happen to know what error message they're seeing? I want to be able to accurately communicate the issue to the porting team.

Jauvarie Lewis on Jan 3, 2024 at 7:07am • 0 likes

T-Mobile says the informations is wrong but I’m giving them the same information RingCentral is giving me

Mary-Community_Moderator on Jan 5, 2024 at 10:50am • 0 likes

Hi Jauvarie, I wanted to follow up on the email I sent you yesterday. I thought it went through successfully, but I received a notification that it failed. I just wanted to check in and see if you still need any assistance with the matter. Please email me at Community.support@ringcentral.com. Thank you!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales