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Emulating incomming call

Tags: call handling

Dec 3, 2023 at 11:48pm • 3 replies • 0 likes

Dmitriy Kaptsov

Hi,

I need to emulate incomming calls into ringcentral. Found there was Studio but it looks like it is obsolete. So please suggest. Link to studio doc: https://support.ringcentral.com/article-v2/Studio-Simulate-an-Inbound-Call-RingCentral-Contact-Center.html?brand=RC_US&product=RingCentral_Contact_Center&language=en_US

Phong Vu on Dec 4, 2023 at 6:56am • 0 likes

I can't open the page you provided. But are you a programmer or what is the purpose of emulating incoming calls?

2 Answers

Dmitriy Kaptsov answered on Dec 4, 2023 at 8:27am

Sorry I didn't format link correct. Please try this one

https://support.ringcentral.com/article-v2/Studio-Simulate-an-Inbound-Call-RingCentral-Contact-Center.html?brand=RC_US&product=RingCentral_Contact_Center&language=en_US

Phong Vu on Dec 4, 2023 at 8:31am • 0 likes

This link works.

Unfortunately, there is no RC Contact Center expert who can help you with in this forum. I recommend you to open a support ticket to get help.

Dmitriy Kaptsov answered on Dec 4, 2023 at 8:26am

May be you didn't copy the whole link the browser (it ends with =en_US). Anyway, yes I need to emulate incomming calls for my ringcentral software addon.

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