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Will RingCentralCX API call interrupt inbounds?

Tags: Engage Digital and Engage Voice

Nov 22, 2023 at 1:18pm • 0 replies • 0 likes

Tim Basel

Our company uses a blend of MVP and ringCX. Our inbound calls get routed through MVP into ringCX. Currently all of our agents are not setup to allow Off-Hook Calls. To use api generated calls agents must be set up to allow Off-Hook calls. Will this affect our inbound qeueu's? If so, how?

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