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Question on abandon calls and the discrepancy between reports.

Tags: analytics and reporting

Oct 19, 2023 at 1:04pm • 1 replies • 0 likes

Kristin Grow

We're trying to determine the difference in abandon calls on 3 different reports. We're pulling PC by Half Hr in Data Download and am getting a number that is reasonable. When pulling a quick view in PreBuilt reports (Abandons by Skill and Campaign Summary Skill) they are 2 different set of numbers.

Anyone know how RC calculates these numbers? Which reports do you use?

Mary-Community_Moderator on Oct 20, 2023 at 2:08pm • 0 likes

@Kristin Grow, we would like to learn more about the issues you are facing. We have a Product Manager who is available to schedule a call with you. Please reach out to us via email at Community.Support@RingCentral.com.

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