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Action Result Definitions in Call Log.

Tags: call logs

Oct 22, 2023 at 6:00pm • 1 replies • 0 likes

Erica Tagle

What does the "stopped" action result in Ringcentral call log mean?
In the call log report, I show the same number showing up same date/time, but with two different durations times. One line item is listed as "VoiceMail" in the Action Result column and the other immediately after as "Stopped".

Example

From. Date. Time. Action. Action Result Duration

123. 10/13/23. 2:03PM. VoiceMail 1:29

123. 10/13/23. 2:03PM. Stopped 0:33

michael-gross on Oct 31, 2023 at 1:11pm • 0 likes

Have you figured out what this means? I have a user that has a lot of these

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