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Accept Queue Calls

Tags: call queues

Oct 4, 2023 at 9:46am • 1 replies • 0 likes

Eric Yon

Hello,

I have been trying to accept calls, but I do not have the option to accept queue calls. My coworkers seem to have this check mark under their profile, but I only have my availability and call rules. Is there something I can change on my account to get the feature?

1 Answer

Welcome answered on Oct 4, 2023 at 9:51am

your administrator needs to add you to a call queue. You are not a call queue member currently (is my guess)

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