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Android - sound not detected when making phone calls
Tags: phone, call handling
Sep 25, 2023 at 3:47pm   •   0 replies  •  0 likes
Jennifer Yang

When using RC Android app to make phone calls to answer calls, sound is not transmitted via phone's microphone. Only way for me to get the microphone to work is by switching to speaker and then switching back to microphone.

I don't have this issue with any other apps on my phone. I don't know if there is any specific settings on RC. If so, I can't seem to find it. I see the microphone icon in the status bar and it shows RC has the access, so I don't think it's a permission issue.

Has anyone seen this? It's annoying and potentially have privacy issues.

I'm using Pixel 6, Android 13. I also tried reinstalling the app.



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