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Not receiving webhook notifications

Tags: notifications, call recording, call logs

Aug 15, 2023 at 4:14pm • 1 replies • 0 likes

Alex Lin

Hi all,

We have developed a solution that receives webhook notification during calls. Our solution graduated from the Sandbox environment and is in working correctly in the production environment.

However, when I run our solution in our customer's sandbox environment, I am able to see the extension which I am interested in getting the call notifications, but we are not getting any notifications during calls. I suspect something is not configured correctly in the production environment, but what's the right way to troubleshoot this? I am not able to login as an administrator since this is not our account.

Thank you

Phong Vu on Aug 16, 2023 at 6:54am • 0 likes

Give more details about which event filter(s) do you subscribe for and what is the role of the user who authenticated app. Also what are those events during the call do you think that are missing?

Alex Lin on Sep 11, 2023 at 3:09pm • 0 likes

Hi Phong,

The event filter we use is

eventFilters = new[] { "/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true" },

We are using JWT authentication, and the user that created the JWT password for us is a "Super Admin". However, that user only have a VideoPro license (not a paid license). Can that be an issue?

When a call starts, we expect to receive "Ring" then "Connected" events. At this time, we are not getting event at all.

Byrne Reese on Sep 11, 2023 at 4:08pm • 0 likes

The issue might be related to the fact that you are subscribing to an extension level event. Meaning you will receive events only for presence events relating to the Super Admin user you refer to. I think you need to subscribe to this event instead:

/restapi/v1.0/account/{accountId}/presence

See: https://developers.ringcentral.com/api-reference/Account-Presence-Event

Alex Lin on Sep 12, 2023 at 12:26pm • 0 likes

Hi Byrne,

I was using the "Detailed Extension Presence Event"

https://developers.ringcentral.com/api-reference/Detailed-Extension-Presence-Event

When I use the following event filter, does it mean that I am monitoring all the extensions? (I am under the impression that squiggle line means all the accounts and all the extensions on the system)

eventFilters = new[] { "/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true" },

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