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No API call count; not showing in sandbox API calls - Can't Graduate

Tags: graduation, sms and text messaging

Aug 7, 2023 at 10:00pm • 1 replies • 0 likes

Anna Lapko

Hi,

App name: Spark CRM SMS

Client ID: YyaXklaBjQ3feShsgXg4jp

Account: +19294592141

The new app needs to send transactional SMS messages to team members. We were able to send a bunch of successful text messages via Sandbox and would like to Graduate, yet there is no API call count. Nothing is happening. I can't Graduate. Please advise.

1 Answer

Phong Vu answered on Aug 8, 2023 at 8:14am

How did you authenticate the app to send test messages? None of the developers in your account has generated a JWT token so I wonder how could you test your app which requires authentication using JWT token flow.

Also your sandbox has only 1 user who is a super admin and it's you and the log show no inbound/outbound message.

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