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Receiving SMS using APIs

Tags: rest api, sms and text messaging

Aug 3, 2023 at 3:05am • 1 replies • 0 likes

Aryan Maloo

Hi Everyone,

I am using RingCentral APIs to build an application where I want to catch received SMS on an extension number. I have a few questions, they are as follows:

How can we catch the replies to the SMS sent from the system using APIs?
Can we send metadata when sending SMS using APIs?
How to identify which SMS the user replied to?

Any help is appreciated.

Thanks

1 Answer

Phong Vu answered on Aug 3, 2023 at 12:35pm

1. Read this Dev guide and see the sample code for implementing your Webhook to receive instant inbound SMS messages.

2. No, no custom metadata can be attached to a SMS message

3. Your question is vague. But SMS is a flat conversation, inbound and outbound. You can use the message time stamp to define a replied message but there is no guarantee. Read this Dev guide to learn about the message store.

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