Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Adherence for Agents Making Outbound Calls

Tags: analytics and reporting

Jul 25, 2023 at 12:12pm • 0 replies • 0 likes

Nisa Tovsky

I have a team of agents whose primary role is making outbound calls (appointment reminders and preregistration. Their shift work code is "Outbound Calling", and they are in adherence when MAKING calls. As soon as a call connects, they are OUT of adherence. Which is maddening...does anyone else have this issue and can you suggest a solution?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales