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Holiday Calendar

Tags: call routing

Jul 19, 2023 at 12:50am • 1 replies • 0 likes

Alexis TURBE

Hi,

I don't found a response at the simple question : "is it possible to configure a holyday rules or calendar for all my company (a lot of sites, IVR, call queue...) ?"

1 Answer

Douglas Gillson answered on Jul 20, 2023 at 8:49am

The way we do it ....

1 - Build an IVR named Holiday IVR and record a generic greeting " In observance of the holiday the office is currently closed.

2 - Build Custom Rules by Date and point them to the Holiday IVR

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