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How do I disable the standalone phone option in the desktop app?

Tags: ringcentral app, app, settings

Jul 14, 2023 at 9:44am • 2 replies • 0 likes

Danial Tejada

According to this Desktop App support page, I can disable the Use Standalone Window For Phone Calls option in Settings. You can see by the below image that the option does not appear in my Desktop App Settings.

How do I disable the Use Standalone Window For Phone Calls option?

Mary-Community_Moderator on Jul 14, 2023 at 10:34am • 0 likes

Hi @Danial Tejada, is your app currently updated to the lates

Danial Tejada on Jul 14, 2023 at 10:41am • 0 likes

We're running 32.2.21.7380, which seems to be the latest version.

1 Answer

Welcome 01 answered on Jul 14, 2023 at 3:47pm

in the top right corner of the app there is a slider that says "new layout"
If I turn it OFF i see the option you want to disable.
If I turn it ON the option is not visible.

So you have to switch to the old layout, change the setting, and if you want you can switch back to the new layout.

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