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Outgoing Calls have no dial tone

Tags: ringcentral app

Jul 6, 2023 at 11:05am • 1 replies • 0 likes

Jabari Sparkman

We have a user that sometimes work remote. He has 2 desktops along with 2 headsets. When he makes an outgoing call there is no dial tone. when the person he calls answers neither knows any call was answered until the last minute. We tested new headsets, ran driver/windows updates. This only happens when working from home. In office it is fine. I tried clearing the cache, and reinstalling the web version.

Through both Max agent and ringcentral through chrome, the music plays when making a call then stops.

Not sure what else to try. There is no setting i can find regarding this. any ideas?

Mary-Community_Moderator on Jul 6, 2023 at 12:24pm • 0 likes

We have no reported known issue similar to this. To further investigate and resolve the issue, please submit a ticket by clicking on the following link: https://support.ringcentral.com/new-case.html.

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