Forward all company calls, FACC feature
Jun 27, 2023 at 5:17am • 2 replies • 0 likes
Rob Jaguar
In the Admin Portal the Auto Receptionist is setup to send calls to a Call Queue. At times we want to forward all company calls to an external number but when enabling Forward all company calls there is not an option to forward to an external number. How can you Forward all company calls under the Auto Receptionist to an external number?
1 Answer
answered on Jul 6, 2023 at 5:43pm
there is a trick to doing this.
you need to create a free user(aka a user without a license). Create a custom rule on that user to forward calls 24/7 to that external number.
Then you can do FACC to ext. and select that free user.
It is just the design of the system, that you can forward to an external number only from a user ext. or from a call queue.
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.
We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!
Try RingCentral Workflow Builder