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Call Volume Stats by the Hour

Tags: analytics and reporting

Jun 21, 2023 at 10:37am • 1 replies • 0 likes

Leyla Alnasrawi

I can't figure out how to get a detailed download of call volume by hour for a period of time (like 6 months). The graph below is as close as I can get, but there is no way to easily see the hours.

1 Answer

Welcome answered on Jun 25, 2023 at 6:31pm

this is the only way to visualize this. I suggest you switch to a 1 week time frame and hover your mouse over the spikes to see the exact hour.

There might be a better way to do it with RingCentral with Contact Center, but not worth it if that's the only reason for getting Contact Center.

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