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When making an outbound call via JS SDK webphone

Tags: phone not ringing, softphone

Jun 19, 2023 at 5:19am • 1 replies • 0 likes

Mousa Khalil

I can receive calls with now errors and can actually complete the call, but I can't make outbound calls (When calling some numbers the respond is "the number you dialed can't be reached" or something like this and sometimes it does not do anything.

Client ID = jfEaGJSpQgaMYwr8Q-O1Zg

Sandbox numebr = +12678284935

1 Answer

Phong Vu answered on Jun 19, 2023 at 1:12pm

None of your sandbox users have any direct number nor a digital line. Login the sandbox admin portal and add phone number or phone to one of the users and try again.

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