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Unify Office Desktop App - Poly Plantronics Voyager 5200 with BT 700 bug

Tags: bug, call handling

Jun 14, 2023 at 8:36am • 1 replies • 0 likes

Ullrich Schwalm

Sometimes the callee doesn't hear me but I can hear him. Win11, Plantronics Hub 3.25.0 Build 37131. Sometimes it helps to change the settings from "Default - Headset..." to "Headset..." and vice versa but not always. Any idea?

Mary-Community_Moderator on Jun 15, 2023 at 8:11am • 0 likes

Hi @Ullrich Schwalm, I recommend submitting a ticket so Tech Support can check your headset and app.

Open a case at https://support.ringcentral.com/new-case.html.

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