Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Deleted Voicemail Log

Tags: voicemail, voice mail, voicemails, activity log

May 19, 2023 at 1:22pm • 1 replies • 0 likes

Heidi Huebner

Is there anyway to see who deleted a voicemail from a queue? We have queues set up for our departments and multiple staff work their departments voicemails as a group. Our number one compliant from customers is they have left multiple messages with no call back. I can see they did indeed leave messages, but I have no way of seeing who went in and deleted the voicemail. I cannot hold staff accountable if I cannot prove this.

1 Answer

Mary-Community_Moderator answered on May 22, 2023 at 9:33am

Hi! There is no option to track it. The Audit Trail feature only tracks configuration changes. Submit a feature request for this at https://ideas.ringcentral.com/. 

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales