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Feature Request: Enhancements to Analytics Dashboards

Tags: analytics and reporting

Apr 28, 2023 at 11:24am • 1 replies • 0 likes

Vik Bhakta

Hi, we're looking to submit feature requests for the following:

KPI column for Inbound and Outbound: Handle time
- It seems like it's only tracking inbound handle time per call currently.
Add #Answered to the Outbound column on performance reports.
1. Its only available for inbound calls currently.

1 Answer

Phong Vu answered on Apr 28, 2023 at 11:46am

Do you mind to repost your feature request to the ideas channel? Thanks.

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