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Softphone with sandbox not ringing on calls

Tags: phone not ringing, ringout

Apr 17, 2023 at 2:28am • 1 replies • 0 likes

Abubakar Soomro

Hi,

I'm new to ringcentral, to testout the softphone with ringcentral sandbox credentials, I tried calling my ringcentral phone number +16502420059 using another phone number, but the softphone doesn't ring at all and the call goes to missed calls with voice note.

1 Answer

Phong Vu answered on Apr 17, 2023 at 7:14am

Did you try the RC app for sandbox? Could you make an outbound call from your number?

Abubakar Soomro on Apr 17, 2023 at 8:10am • 0 likes

yes I tried using RC Phone desktop app for windows, I logged in using the sandbox credentials. But I never receive a call, all calls just directly go into missed call section.
As for outbound call It shows call status success and

  "result"
  : 
  "Call connected"
  , 
 

Phong Vu on Apr 17, 2023 at 9:00am • 0 likes

Having a look at your sandbox call log, it seems you try to call from an international number +31, which is not supported in sandbox environment.

Your sandbox account is in the U.S and you can only test between U.S numbers. You can login your sandbox account admin portal and add another user, add a direct number for that user and do test call between the users' phone numbers.

Abubakar Soomro on Apr 26, 2023 at 4:02am • 0 likes

I have tried calling my ringcentral number from other ringcentral sandbox account with US number +16503514575 but still not receiving the incoming call. After 31 seconds it goes into missed call section.

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