Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Need help with integration Plantronics Headset to RingCentral

Tags: call handling, integrations

Apr 4, 2023 at 7:06pm • 1 replies • 0 likes

Owen Aydin

I want to be able to answer calls using the call control buttons directly on my headset.

I've downloaded Plantronics Hub, which recognizes that my headset (Voyager Focus UC) is connected. But on my RingCentral app/settings, it just says "Headset ready to connect" and doesn't show the Voyager on here. Is it just supposed to look like the following image?

Additionally, on Plantronics Hub, it doesn't show me RingCentral as an option for "Target Softphone". How do I get the Hub to recognise RingCentral? Please see image below.

Any help would be appreciated.

Thank you.
Owen.

1 Answer

Michael Hohmann answered on Apr 5, 2023 at 1:41am

I have target softphone microsoft teams aktivatet.

And ad the end it looks so.The end entry is an automatic entry.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales