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can Rigncentral AI APIs be used to get transcripts from external dialers such as AirCall?

Tags: rest api

Apr 3, 2023 at 10:39pm • 1 replies • 0 likes

Mohit Yadav

So I wanted to create a conversational intelligence app by using ringcentral AI APIs.
But I want to know whether they can be used for other dialers such as AirCall/ Twilio etc
If yes, they how?

1 Answer

Phong Vu answered on Apr 4, 2023 at 8:09am

Yes you can. The interaction analytics API takes the audio from a publicly accessible URI (contentUri). Check with your provider to see how to make the recording content accessible. Normally, it requires a valid access token to be attached to the contentUri, but it could be different from different provider.

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