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How do you turn on the new 'Shared Voicemail Inbox' feature in the iPhone app?

Tags: voicemail

Mar 31, 2023 at 2:57pm • 1 replies • 0 likes

Jack VanLandingham

The new Shared Voicemail Inbox feature is included in the recent RingCentral iPhone app update (23.1.30).

It's indicated in the "What's New" update notes that if a coworker "gives you access" to their voicemail, their voicemail messages will show up in the Shared Voicemail Inbox.

However I see nothing in the settings for the desktop or smartphone app whereby I can give access to my voicemail (or Shared Voicemail Inbox) to a coworker.

Please advise...

1 Answer

Jack VanLandingham answered on Mar 31, 2023 at 5:00pm

I just called RC tech support. They fixed something on their end.

Now my coworker's voicemails do show properly in my smartphone app.

Mary-Community_Moderator on Apr 3, 2023 at 8:24am • 0 likes

Thanks Jack! Yes, this feature is not automatically enabled, so you need to contact Tech Support first.

Brandon Blackwell on Apr 3, 2023 at 9:58am • 0 likes

Do you know if this feature allows users to view call queue voicemails as well?

Joe Cache on Apr 3, 2023 at 9:20am • 2 likes

Why would we need to contact Tech support for something that you are pushing out on every screen to my users?!? you know how many calls we've had so far about this - and where to activate/set up/etc.... I need to start charging RC for support calls they cause!!!

Bad form there Mary - pass it on up.

Mary-Community_Moderator on Apr 3, 2023 at 10:21am • 0 likes

Will definitely pass this on, Joe!

Brandon Blackwell on Apr 3, 2023 at 9:57am • 2 likes

Agreed. Something pushed as a new feature should absolutely not be locked by default.

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