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Home » Users
Consent for Texting
Tags: sms and text messaging
Mar 25, 2023 at 12:47pm   •   1 replies  •  1 likes
Alex Petersen

After April 1st when the new regulations go into effect for texting, can we send a text to clients to get their consent to text. Or can we only get consent through email, a form to fill out etc?

on Mar 28, 2023 at 8:33am   •  0 likes

Alex, First the deadline has been extended - so, a little wiggle room!
Unfortunately, you can't text to get text consent.
I would recommend reviewing this document provided by CTIA regarding consent on page 12.
If you have further questions, please reach out here or connect with our dedicated TCR Support Team at 855-925-8622



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