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Dial out of a call queue

Tags: call handling

Mar 17, 2023 at 7:54am • 1 replies • 0 likes

Convergent Communications

Can we play a hold message to a caller in queue, and allow the caller to dial a digit to transfer out of the queue ?

Mary-Community_Moderator on Mar 17, 2023 at 10:01am • 0 likes

Hi! this feature is not available. Once you're in the queue, you can no longer dial another extension. You may add a feature request in our Ideas Portal at https://ideas.ringcentral.com/ideas/.

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