No Enhanced Business SMS > 10DLC Registration Option under Phone System
Mar 15, 2023 at 10:57am • 3 replies • 0 likes
Vernon Ellicott
I have no
Enhanced Business SMS > 10DLC Registration
under phone system. How do I go forward and set up my brand? RingCentral's support is the WORST ever! No response and no help at all.
on Mar 20, 2023 at 10:05am • 0 likes
I too have this problem. I've been registered for a year or so when it started. I have had the company activated but constantly have issues. Currently half of my texting staff do not have texting ability and the other half do. I have been talking to them since November of last year. The one piece of data I've got is they have had an issue with SMS for months.
on Mar 15, 2023 at 10:59am • 0 likes
@Vernon Ellicott Did you originally submit a PDF version of the TCR registration?
on Mar 15, 2023 at 11:25am • 0 likes
The instructions say go to my admin portal and then click on Phone system, then click on Enhanced Business SMS > 10DLC Registration. There is no Enhanced Business SMS > 10DLC Registration option to click on. Can't get past that stage. I don't know how nor are there instructions on how to submit it in pdf format.
1 Answer
answered on Mar 16, 2023 at 11:18am
They had a webinar last week about 10dlc that was very useful. On that webinar they said to call if you don't see it. They setup a separate 855 support number that's at the bottom of this page https://support.ringcentral.com/sms-registration
1
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