I don't understand how this can be so complicated and there is really no support from RC. I have been with RC for years and all you get are some brainless bots dating back to 1980. I text between employees and team members and respond to clients by text and not talking about more than 15000 and less than 15000. It's ridiculous. None of the options even apply to me, so I have no idea how to even fill these out and no support. They send you some sheets that I have already seen that do not apply to my business, Some clients don't want to be called and want texts. I am seriously going to see if there is a replacement for RC. Any one can recommend another company?
@David Schroeder I understand your frustration, but unfortunately, this is an industry-wide shift. If you move to another provider you will encounter the same requirements.
The FCC is requiring carriers (Verizon, AT&T, etc.) to register business SMS users...No matter the frequency, volume, or use case.
We are working with those carriers to ensure our customers are registered so they will not be blocked as spam.
I am happy to assist you and answer any questions you may have.
Please ask them here or in our Community Support email inbox - Community.Support@RingCentral.com
Except you guys aren't actually doing anything - you just act like you are. My account rep has done nothing to help us. You asked me to email you, I don't get a response from you and SMS still doesn't work. Ring Central messed this up so bad our organization is actively looking at a replacement. Our ability to service our clients is completely crippled.
If we haven't gotten to your email, it's because our small team is working through many emails from customers.
Please be patient, as we are doing the best we can with the resources we have. There is still an outage that has nothing to do with your TCR registration. I'll do my best to escalate your specific email as I continue to triage and process.
Why is one small team responsible for this??? It's one of your core product services. It's not like RingCentral was caught off guard by the TCR application process....
Furthermore, I understand that the outage is not related to the TCR, but together they are damaging our business and reputation, and RingCentral doesn't seem to care much about it.
Even your incident report states "The next update will be provided in the morning of March 13th, or when there is a significant change in status."
Okay, so have fun taking the weekend off while we hope there is a significant change in status that forces an update. Meanwhile our business and customers are suffering and we're losing money every day.
We are only one of many teams working to support customers in the Community.
As I said, my Community team is doing the best we can to support your questions and give actionable help.
As I said, I will escalate your email as quickly as I can regarding TCR registration explicitly.
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