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External companies sending SMS on our behalf

Tags: sending sms

Mar 9, 2023 at 11:57am • 2 replies • 0 likes

Dion Hughes

We use 3rdy party companies to send text to customers for most of our text messaging. Our employees communicate with the customers through the websites of these companies. We do use RingCentral for texting as well, just not nearly as much. I realize I will have to setup TCR for our use with RingCentral. My question is about these 3rd party companies. Are we responsible for setting them up in TCR as well, or is that something the are responsible for? I'm not sure how to approach this since it's not through RingCentral, but they are sending them on behalf of our company.

Dion Hughes on Mar 9, 2023 at 1:35pm • 1 likes

Sorry, I meant to comment instead of answer. The numbers they are using do not belong to us.

Becky-Community_Manager on Mar 9, 2023 at 1:38pm • 0 likes

Okay, great! You will need to ensure that they are registering those numbers.
I would just do a cursory connection with that third party to have them ensure they are on top of it for you.

Dion Hughes on Mar 9, 2023 at 1:40pm • 0 likes

Thank you Becky

Becky-Community_Manager on Mar 9, 2023 at 1:46pm • 0 likes

Of course, my pleasure!
Hit me up if you need anything else. I'm slow, but I'll get to everyone! ;)

Becky-Community_Manager on Mar 9, 2023 at 1:32pm • 0 likes

@Dion Hughes I am checking on this question, as I'm not completely sure and don't want to lead you astray.
If there numbers that they are using to push out the texts belong to you, I would guess that you DO need to register them so their work won't be hindered.

BUT - I want to confirm with some internal folks before I give you an answer.

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