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My comments are global and not just picking on Ringcentral. Question... currently I only get text on our business line by inquiries from customers or someone with our business card. If we register our company is that opening us up to receive texts from trusted businesses that pay to send campaigns? My worry is now we are all registering our businesses in a database that can be sent SMS texts to people who are trusted registrants.

I get it!
No, this is supposed to help with unsolicited SPAM texts. My hope is that this will resolve those annoyances.

Right spam texts. So stop bulk texting on your platform. Make texting a one to one communication for ringcentral users. That is how sms started. I know many people who hate being added on to group text messages. Even amongst friends. The problem is that this is a money maker for the very businesses that are putting these rules in place. Now they see another revenue stream by registering everyone. Not seeing the benefit as the end user. Unsubscribe, and block solves the receiving problem. Stop the bulk sending. It's an easy solution but they don't want a solution the impacts data rates and bulk campaign fees currently being collected.

Those carriers should be dealing with the real issue of abuse instead of benefiting from new fees to small business registrations, when it still isn't addressing bulk texting. I think most people would be fine with a rule to stop bulk texting. Lat the new rule be SMS only allows one to one texting. Simple done. Let users opt in to a bulk SMS just like they have for email. Double opt in to receive bulk texts from a trusted business. Let the rest of us text and email our clients. Just seems backwards.

If only you and I were in charge, @Frazier Trager ;)

Well compliance to something that is going to lose your company many users does not seem like a good business strategy. I think you and your competitors who have agreed to this FCC demand without a fight are going to see many small business customers port over to cell service for their business. Guess who wins... The very carriers you are trying to be compliant with. If your company truly wants to be proactive it would be getting together with other providers to change this rule to only apply to bulk SMS messaging... more than one number. Charge more for the campaign side, but let the small businesses continue to help their customers on a one to one basis. Sorry to put the burden on you as I know you are just trying to keep the peace.

I'm not sure what you think your complaining is going to achieve here. You're making arguments that no one who has any control over this will ever see.

I have my own complaints with the way RC is going about this on their platform, but the registration process is something that every single US provider is doing right now.

Hey Chris, I realize this is a global issue, I just think each VOIP provider should be helping us (small businesses) instead of simply complying with new rules. I have seen a number of other providers at least allowing incoming sms, and some are talking about allowing one to one communication. I just get bothered by compliance when it makes no sense or isn't in the best interest of customers. Why RC is not allowing a single incoming text message so we can at least call the customer is frustrating. Especially when other providers are.

Unfortunately, they will scrutinize personal texting as well and if it appears as business SMS, you will be in the same boat.

Also, to clarify campaign is not defined as it normally is, but rather in this case, it is YOUR use case. Person to person SMS would be considered a use case (campaign).
The TCR guidelines use the word campaign in a way that is counterintuitive.

@Frazier Trager Please know, RingCentral is not enforcing this, but rather the FCC and ultimately the carriers.
We are simply working to be compliant.
Our intention is to support you in this process no matter what your use case is.

Please feel free to ask your questions here or contact my team at Community.Support@RingCentral.com

This entire approach to SMS is counterintuitive to small business success and support. It is penalizing all for the mistakes of some.

The worst part is, as long as the large companies comply with the new campaign standards they can still bulk text, yet all of us who just want to reply to customers who text our business number are paying to be compliant.

There is no denying that customers that use SMS wisely and respectfully are being inconvenienced.
We hear you and feel your pain, but RingCentral has to collaborate with each carrier and those carriers are getting pressure from the FCC.
It's a tough situation for all.