Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Submitted TCR months ago and still no update

Tags: sms and text messaging, sending sms

Mar 7, 2023 at 1:20pm • 1 replies • 0 likes

Eric Howard

Hello, we have submitted a TCR request for our company months ago at this point aswell as filled out the TCR request when it became available on the service portal. Ive received no response from support on what is going on with our request. My users can not send text messages to other users. This is affecting our business and how we communicate internally.

Can someone please tell me what is going on with our TCR request?

Case ID's 17344909, 17542641

1 Answer

Jessica-Community_Moderator answered on Mar 7, 2023 at 1:52pm

Hi Eric,

I see that your TCR form has been in pre-approval since 1/25. I know it's frustrating to hear, and feels counterintuitive, but I would recommend resubmitting your form via our automated Service Web tool: https://support.ringcentral.com/sms-registration.html

Where we're at now, all the PDFs submitted earlier are being manually entered to send to TCR for triage and registration, creating a backlog. The Service Web tool submits the form directly to TCR without the middle man step and should expedite this process for you.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales