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SMS messages containing email address or URL now blocked?

Tags: sms and text messaging, sending sms

Feb 17, 2023 at 2:43pm • 3 replies • 0 likes

Keith McCrone

Earlier this week, some SMS messages started bouncing with a "Message not sent" indicator. Only ones containing an email address or URL were bouncing. All others worked fine.

RingCentral Support informs us this content is no longer allowed, per RC policy.

Is anyone else affected by this?

Keith McCrone on Mar 3, 2023 at 10:08am • 0 likes

It was reported to RingCentral Web Portal Support <webportalsupport@ringcentral.com>

I 'cc'd Community.Support@RingCentral.com on a request for an update a few minutes ago.

Jill Dunkel on Apr 12, 2023 at 7:42am • 0 likes

I am also having this issue. Are you still?

Becky-Community_Manager on Apr 12, 2023 at 8:56am • 0 likes

Jill, are you having the same explicit issues with the URLs and email addresses?

1 Answer

Mary-Community_Moderator answered on Feb 21, 2023 at 8:48am

Hi Keith! The article below might help you.
https://www.ringcentral.com/us/en/blog/3-tips-on-sending-links-in-sms/

Keith McCrone on Mar 2, 2023 at 10:13am • 0 likes

Curious if anyone else is affected by this. RingCentral support is non-responsive on the open ticket.

Mary-Community_Moderator on Mar 2, 2023 at 10:23am • 0 likes

Hi Keith, I will check the status of your case, and update you.

Mary-Community_Moderator on Mar 2, 2023 at 11:22am • 0 likes

Hi Keith, may I know how you submitted your TCR? Shoot us an email at Community.Support@RingCentral.com

Keith McCrone on Mar 4, 2023 at 9:16am • 0 likes

It was reported to RingCentral Web Portal Support <webportalsupport@ringcentral.com>

I 'cc'd Community.Support@RingCentral.com on a request for an update a few minutes ago.

Keith McCrone on Feb 21, 2023 at 11:00am • 0 likes

Thank you. We discovered that only messages containing our URL are being bounced. Messages containing other websites are processed as usual.

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