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Reset Password

Tags: log in

Feb 17, 2023 at 5:57am • 1 replies • 0 likes

Phillip Chan

A team member is unable to reset her password. Every time she clicks reset password and clicks on the link that's sent to her to her email, it logs her back in . We already tried clearing cache and cookies and even tried resetting the browser settings. Is there any other way we could reset her password?

Mary-Community_Moderator on Feb 17, 2023 at 10:34am • 0 likes

Hi Phillip, does the customer wants to pro-actively change her password or she forgot?

Phillip Chan on Feb 17, 2023 at 12:10pm • 0 likes

She wants to proactively change her password.

Mary-Community_Moderator on Feb 17, 2023 at 12:55pm • 0 likes

Try the Forgot Password method instead. Check the KB article below.

https://support.ringcentral.com/mvp/get-started/resetting-ringcentral-password.html

Phillip Chan on Feb 17, 2023 at 1:19pm • 0 likes

She tried that too. After clicking the link that was sent to her email, it logged her in instead of giving her an option to change it.

Mary-Community_Moderator on Feb 17, 2023 at 2:01pm • 0 likes

Please submit a ticket to Tech Support for them to investigate this glitch.

https://support.ringcentral.com/new-case.html

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