Has anyone had luck reactivating their SMS after the registration?? The amount of customers who are complaining that they cannot reach us is growing, and I cannot get anyone on the phone to help me out. I submitted the form and a ticket but no word back. All while I am paying for this service!!
I'm reaching out to assorted "account reps" that were eminently accessible and responsive during the rollout process and immediately afterwards. Hopefully they can kick this issue and get it handled for us. If I can reach out to somebody and get movement, fine. If not, yes, we will go elsewhere.
Join the club - RingCentral Support is lack luster, almost non-existent. We are already looking at different VoIP vendors to replace RingCentral. No point in paying a premium for sms/text when it doesn't work. RingCentral needs to get their act together.
Been weeks here, no responses from RingCentral on difficulties with SMS registration. Web tickets open, and nobody this forum is getting any answers either.
@Steve Lansing Every customer's use case is different which makes the process all the more detailed and complex.
I have submitted your concerns to the TCR Program Managers for review and updates. When I have details to share, I will share them with you here.
Feel free to reach out to the Community Team directly with additional questions or support.
Community.Support@RingCentral.com
It's been weeks. I guess maybe I'll keep visiting this thread to see if there is some information to share here, sometime before my company's SMS just stops working. Super. How about a human being reaches out to me when I open a ticket, and actually addresses the problem? I realize you can't do anything about it. But that's what we need. It's called support.
Again, I have escalated to the TCR Program Manager Team and they are taking a look now.
Our little Community Team is doing our best to support those folks that are coming into the Community space seeking support. it might not be immediate, but we'll either have info to share here or someone will reach out to you directly.
Not one person has reached out to me. Nothing is working. My SMS messages are broken, none of the tools that are supposed to be on my admin page are there, and nobody is reaching out to help. Not a word, not one person, nobody is doing anything. I'm done with RingCentral. I spent a long time on the phone, too, but they just pushed me around and blew me off, said they would get back to me. Lies.
@WALKER PLASTIC SURGERY Please shoot us an email with your account info so we can look into the case that you have open. Community.Support@RingCentral.com
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