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Quality Assurance-- Can a supervisor see what is in another agents tasks to reassign to another agent??

Tags: call monitoring

Jan 24, 2023 at 11:13am • 0 replies • 0 likes

Ashley Wallace

With Quality Assurance Planners, can a supervisor see what is in another representative's tasks in the event the rep is out sick that day? Can these tasks be reassigned to another representative to take them over?

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